Privacy Policy for quenolivarix.com Website
Your privacy is important to us. This policy explains how we collect and use your information.
Introduction and Scope of Policy
quenolivarix.com is committed to protecting your privacy and complying with all relevant Australian data protection requirements, including the Australian Privacy Principles. This Privacy Policy describes how we collect, use, and store personal information when you use our website.
By visiting or interacting with our website, you consent to the practices outlined here. This policy applies to visitors and registered users, covering information collected both directly and automatically through cookies or analytics tools.
Information We Collect from You
We collect information you provide directly, such as names and contact details, as well as automatically gathered data including device type, browser, IP address, and usage patterns for analytics and security.
Information Collected Directly
- • Full name provided during account registration or enquiries
- • Email address for communication and account access
- • Phone number when you contact our support team
- • Postal or business address if required for services
- • Any content or details you submit via forms
Information Collected Automatically
- • Browser type and version for compatibility checks
- • IP address to enhance site security and analytics
- • Device information to optimise your browsing experience
- • Time, date, and duration of visits for tracking usage
- • Pages visited and interactions with site features
How We Use Collected Data
Personal data is used to provide access, respond to queries, improve services, and ensure security. We may also use your information for analytics, marketing, legal compliance, and personalisation.
- • Responding to your contact and support requests
- • Managing your user account and access
- • Optimising our content and website experience
- • Conducting analytics and improving functionality
- • Complying with legal obligations and requirements
- • Sending important updates about our website or policies
- • Personalising content and marketing based on your preferences
Our Commitment: We strive to keep your data secure and to use it only in accordance with this policy. If you have questions, please contact us using the details provided below.
How We Share Your Information
We do not sell your data. Information may be shared with trusted service providers, for legal obligations, or to generate anonymised statistics for site analysis.
Sharing with Service Providers
Trusted vendors may process personal information solely to deliver services on our behalf, such as website hosting, analytics, or communications.
Sharing for Legal Reasons
We may disclose your data when required by law, court order, or government regulation, and for fraud prevention.
Use of Anonymous Statistics
We generate and use data aggregates for internal analysis without identifying individuals.
Your Rights Regarding Data
You have rights to access, correct, delete, transfer, or object to processing of your personal information as permitted by Australian law.
- • Request access to your stored personal data
- • Request correction of incomplete or inaccurate data
- • Request erasure of data subject to legal limits
- • Request transfer of your data to another provider
- • Object to processing of your information in certain cases
- • Request restriction of data processing as provided by law
To exercise your rights, please contact us via email or our website’s contact form. We will respond as soon as practical.
How We Protect Your Information
We apply reasonable security measures—both technical and organisational—to help protect your personal data from loss, misuse, or unauthorised access.
Technical Security Measures
- • Encryption of transmitted or stored data where appropriate
- • Regular software updates and vulnerability checks
- • Access controls for sensitive data segments
- • Monitoring for unusual or suspicious activity
Organisational Security Measures
- • Internal privacy training for staff
- • Limiting access to data on a need-to-know basis
- • Formal policies for incident response
- • Regular assessments and compliance reviews
How Long We Keep Data
Personal information is kept only as long as needed for our services, legal requirements, or your requests. Data is reviewed and deleted when no longer necessary.
- • User account details are retained while your account is active.
- • Website usage and analytics data are held for service improvement.
- • Retention of queries and correspondence for customer support.
- • Payment and transaction details retained as required by law.
- • Marketing preferences are retained until you update or withdraw consent.
After the retention period, your data will be securely deleted or anonymised.
International Data Transfers
Where necessary, data may be transferred outside Australia in compliance with applicable laws and safeguards for your privacy.
- • Transfers occur only with trusted service providers
- • Standard contractual clauses or safeguards are applied
- • Transfers are limited to essential business functions
- • We strive to minimise international transfers where possible
Cookies and Similar Technologies
Cookies are used to enhance your experience and support analytics. Some cookies may be required for site functionality, while others help personalise content or measure engagement.
Types of Cookies We Use
- • Necessary for website operation and secure logins.
- • Monitor usage and gather site analytics.
- • Remember preferences to personalise experience.
- • Enable specific features and improve usability.
You can manage or disable cookies through your browser settings.
Policy Changes and Updates
We may update this policy as needed to reflect changes in laws or our practices. When we do, we will revise the update date below.
- • Revised policy date shown at the top
- • Direct notification if major changes affect your rights
- • Updates posted on our website for transparency
- • Encouragement to review policy periodically
Significant changes will be communicated via our site or direct notification where appropriate.
Contact Us Regarding Privacy
For privacy questions or requests, contact us using the details below.
quenolivarix
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61.8.9041.6546
Email: content@quenolivarix.com
Last updated: October 23, 2025
Effective date: October 23, 2025